Privacy Policy

Effective Date: August 24, 2026

At Balloon & Decor, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our decoration and event-planning services.

1. Information We Collect

We may collect the following information when you use our website or contact us:

Name
Phone number
Email address
Event date and time
Event venue/location
Decoration or event-planning requirements
Billing or payment information, where applicable
Information you provide through contact forms, WhatsApp, phone calls, or other communication channels
Website usage information such as IP address, browser type, device information, and pages visited

2. How We Use Your Information

We may use your information to:

Respond to your enquiries and requests
Provide balloon decoration, event planning, and related services
Prepare quotations and service details
Confirm bookings and event requirements
Process payments where applicable
Communicate with you regarding your booking or enquiry
Improve our website, services, and customer experience
Send service-related updates and, where permitted, promotional communications
Prevent fraud, misuse, or unauthorized activity

3. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to provide our services, process payments, operate our website, or communicate with you. We may also disclose information where required by law or to protect our legal rights and customers.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and improve the user experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

Our website may contain links or integrations with third-party services such as WhatsApp, Google services, payment gateways, social media platforms, maps, analytics services, or other external websites.

These third parties may collect information according to their own privacy policies. We recommend reviewing their respective privacy policies before providing personal information.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

9. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally applicable
Withdraw consent for certain uses of your information
Ask questions about how your information is processed

To exercise these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updates will be posted on this page with a revised effective date.